I have paid online, so what’s next?
Is it Safe to buy online?
Certainly! Reliance Home Sdn Bhd is a 20 years old company in Malaysia and we are known the BIGGEST manufacturer of shower screen and aluminum doors in Malaysia! This is our official online store where you can buy DIRECTLY from us, money is paid directly to us too!
Are all products includes delivery and warranty?
Almost all of our products are covered by warranty except accessories/loose items which does not require installations are not entitled for warranty.
Where does Reliance Home Sdn Bhd from?
We are from Seri Kembangan, Selangor, our factory is located at Balakong Industrial Area. We only have one and the only one factory here and please beware of scammer that Reliance Home has branches at other states!
Free Delivery and Installation are inclusive of which state?
This is the most asking questions. Unfortunately we only cover Klang Valley * (specified Postal Code only where you can check upon the checkout). For the time being, we are unable to deliver to other states such as Penang,Johor, Melaka, Kelantan , Kuantan or East Malaysia. We are working out on these. But we do accept orders for outstation if the order exceeds RM50,000 and above.
What does warranty cover for?
Warranty only applies to orders are being supplied, supplied and installed by Reliance Home’s installers within Klang Valley only. Unless otherwise stipulated in a contract, all warranty claims must fulfil with the condition stated.
Reliance product is warranted for parts and labor for a period of two (2) years from the date of installation, except for products which are used in a commercial application, which are warranted for a period of ninety (90) days. The warranty is subject to terms and conditions as follows :-
SCOPE OF WARRANTY
- With no complaint received within seven (7) days after delivery. The goods shall be deemed to have been delivered in good condition and free from defects stated in clause 3 (i).
- Reliance warrants that the goods are free from faulty workmanship and operating failure from accessories part only.
- Reliance does not warrant any damages of aluminium frame, glass panel, panel sheet* arising from
Breakage and/or scratches.
- Normal tear and wear.
- Purchase, Repair, Removal, Alteration, Delivery and/or Installation from a person/party not authorized by Reliance.
- Defects resulting from use of accessories that do not conform to Reliance specification.
- Weather, acts of God.
- Fault or failure arising from accident, misuse, wrong application or any manner of tempering and damaging to the goods by the customer.
- Shower Screen products are not 100% leak free. Water, especially pressurized water sprayed directly on hinge and components leak.
- The customer shall be responsible to Reliance for any extra costs (which term shall include actual costs and imputed costs for transportation and workmanship, product amendment, storage, handling or demurrage) incurred by Reliance as a result of failure of customer to take delivery and installation of the goods at the time, site specification and place specified.
- Reliance will not be responsible for additional charges of hanging, painting or other construction charges arising from the installation, alteration and/or replacement of Reliance products.
- Reliance has the rights to amend any of the above terms and conditions without prior notice.
- Original copy of bill must be presented for warranty repair.
*Panel sheets include tempered glass, laminated glass, acrylic, polystyrene, fibered glass, color board and other materials used in Reliance products.
This warranty constitutes the entire written warranty given by Reliance. No person, dealer or their agent or employees are authorized to extend or amend this warranty on behalf of Reliance by written or verbal statement or advertisement or promotion, including any extended warranty program or plan that may offered by dealer or agent, unless approved by Reliance.
Reliance disclaims any responsibility for the use of the product, incidental or consequential damage to the other products or goods, or any inconvenience caused.