Privacy Policy
RELIANCE HOME SDN BHD or RELIANCE HOME respects the privacy of individuals who visit our website. This Privacy Policy sets out how RELIANCE HOME collects, uses and protects any information that you give RELIANCE HOME when you use this website. This Privacy Statement will also inform you on how you can verify the accuracy of your personally identifiable information submitted to RELIANCE HOME through our web site and how you can request that we correct or delete this information from our databases. RELIANCE HOME is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Statement. Note: The privacy practices described in this Privacy Statement apply only on this RELIANCE HOME website. If you link to other RELIANCE HOME sites, please review the Terms and Conditions and Privacy Statements posted on those sites. RELIANCE HOME may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes
What we collect
When you visit RELIANCE HOME website, we will not collect any personally identifiable information about you (such as name, address, telephone number or e-mail address) unless you provide it to us voluntarily. Additionally, some areas of our website may invite visitors to submit name, address, telephone number or e-mail address in connection with certain promotions, offers or services that appear on our website, including offers to purchase products online or receive samples or information. If you opt not to provide us with personally identifiable information, no material consequences will result, although you may be unable to participate in certain promotions, receive product information, or buy products offered through RELIANCE HOME’s website.
We may collect the following information:
- name
- contact information including email address
- demographic information such as postcode, preferences and interests
- other information relevant to customer surveys and/or offers
For the exhaustive list of cookies we collect see the List of cookies we collect section.
RELIANCE HOME has no intention of collecting any personally identifiable information from individuals under the age of thirteen. Where appropriate, RELIANCE HOME will specifically instruct children not to submit such information on our website. If a child has provided us with personally identifiable information, a parent or guardian of that child may contact us at the e-mail address listed at the bottom of this Privacy Policy if they would like this information deleted from our records. We will use reasonable efforts to delete the child’s information from our databases.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
RELIANCE HOME will not give or sell your personally identifiable information to any outside organization for the organization’s own use without your consent. However, your information may be shared with authorized agents, dealers or subsidiaries of RELIANCE HOME in connection with services that these entities perform for RELIANCE HOME. The copy, claims and offers contained in this website are directed at residents of the Malaysia and are valid only in the Malaysia. At times, if you direct comments to us or if you request information from us, we may ask you to verify that you live in the Malaysia so that we can be assured that the response or information we provide is appropriate for your country of residence. If the personally identifiable information that you submit indicates that you are not a resident of the Malaysia, your information may be shared with the RELIANCE HOME authorised agents or dealers in your home geographic region. These authorised agents or dealers may not be governed by the same Privacy Policy as this site. If you would rather that we did not share your personally identifiable information with the RELIANCE HOME agents or dealers in your home geographic region, please do not submit information to RELIANCE HOME website that is directed to Malaysia residents.
RELIANCE HOME is committed to keeping the data you provide us secure and will take reasonable precautions to protect your personally identifiable information from loss, misuse or alteration. Agents of RELIANCE HOME who have access to your personally identifiable information in connection with providing services for RELIANCE HOME are required to keep the information confidential and are not permitted to use this information for any other purpose than to carry out the services they are performing for RELIANCE HOME. Individually identifiable information submitted in connection with employment inquiries will be used only in the application process.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
In some cases, we may collect information about you that is not personally identifiable. Examples of this type of information include the type of Internet browser or computer operating system you are using and the domain name of the website from which you linked to our site. Additionally, when you view one of our websites or advertisements, we may store some information on your computer. This information will be in the form of a “cookie” or similar file and will help us in many ways.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept, decline or erase cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to block all cookies or receive a warning before a cookie is stored if you prefer. Please refer to your browser instructions or help-screen to learn more about these functions. This may prevent you from taking full advantage of the website. RELIANCE HOME does not collect personally identifiable information automatically, but we may tie information collected automatically to your previously submitted personally identifiable information.
In addition, we use Google Analytics to analyse and generate statistical and other information about RELIANCE HOME website use by means of cookies, which are stored on users’ computers. Google Analytics gives us key insights that help drive the evolution of our products, promotions and website which ultimately improve and enhance the overall online shopping experience to the visitors and customers.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- If you have submitted personally identifiable information through an RELIANCE HOME website, or if someone else has submitted your personally identifiable information through an RELIANCE HOME website, or you are the parent or legal guardian of a person under the age of 13 who has submitted personally identifiable information, and you would like to have that information corrected or deleted from our databases, please contact us via address or email below:
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
RELIANCE HOME SDN BHD
No 3, Jalan Taming 2A, Kawasan Perindustrian Taming Jaya, 43300 Balakong, Selangor. Malaysia
+603-8962 3288
[email protected]
List of cookies we collect
The table below lists the cookies we collect and what information they store.
| COOKIE NAME | COOKIE DESCRIPTION |
|---|---|
| CART | The association with your shopping cart. |
| CATEGORY_INFO | Stores the category info on the page, that allows to display pages more quickly. |
| COMPARE | The items that you have in the Compare Products list. |
| CURRENCY | Your preferred currency |
| CUSTOMER | An encrypted version of your customer id with the store. |
| CUSTOMER_AUTH | An indicator if you are currently logged into the store. |
| CUSTOMER_INFO | An encrypted version of the customer group you belong to. |
| CUSTOMER_SEGMENT_IDS | Stores the Customer Segment ID |
| EXTERNAL_NO_CACHE | A flag, which indicates whether caching is disabled or not. |
| FRONTEND | You sesssion ID on the server. |
| GUEST-VIEW | Allows guests to edit their orders. |
| LAST_CATEGORY | The last category you visited. |
| LAST_PRODUCT | The most recent product you have viewed. |
| NEWMESSAGE | Indicates whether a new message has been received. |
| NO_CACHE | Indicates whether it is allowed to use cache. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history if you have asked the site. |
| POLL | The ID of any polls you have recently voted in. |
| POLLN | Information on what polls you have voted on. |
| RECENTLYCOMPARED | The items that you have recently compared. |
| STF | Information on products you have emailed to friends. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer allowed to use cookies. |
| VIEWED_PRODUCT_IDS | The products that you have recently viewed. |
| WISHLIST | An encrypted list of products added to your Wishlist. |
| WISHLIST_CNT | The number of items in your Wishlist. |
No Refund and Returns Policy
All made-to-order products (i.e. those specified as having an extended lead time from our advertised norm) are non-returnable and non-refundable, as they have been manufactured specifically for your order.
All made to measure products are manufactured to normal manufacturing standards with a +/-1.5mm tolerance on widths and heights. Goods will be manufactured to agreed and signed for specifications, without exception.
Any costs incurred from changes made after acceptance in writing will be charged at full commercial rates. If a made-to-order product is found to be defective upon delivery, please report this to us and we can issue replacements orders.